At ABILITY EASE HEALTHCARE PTY LTD, we prioritize the privacy of your Personal Information. This policy explains our responsibilities to you in managing and safeguarding your Personal Information.
Our Commitment to Privacy
We comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (the Privacy Act). These principles guide our practices for collecting, using, disclosing, storing, securing, and disposing of your Personal Information. A copy of the APPs is available from The Office of the Australian Information Commissioner’s website.
Types of Personal Information We Collect
Personal Information refers to any data or opinion that can identify an individual. The types of Personal Information we may collect include, but are not limited to:
• Names
• Addresses
• Email addresses
• Phone numbers
• Fax numbers
How We Collect Personal Information
We collect Personal Information through various channels, including:
• Phone, email, fax, and letters
• Our website and during visits to our premises
• Registration forms, including those for email newsletters
• Third-party sources, when applicable
While we strive to collect information directly from you, there may be circumstances where third parties provide us with your information. In such cases, we will take reasonable steps to inform you of this.
Why We Collect Personal Information
We collect Personal Information primarily to deliver our services to you, communicate information to our clients, and support our marketing activities. Additionally, we may use your Personal Information for related secondary purposes that you would reasonably expect. If you wish to opt out of our mailing or marketing lists, you can do so by contacting us in writing.
Use of Sensitive Information
Sensitive Information is a special category of Personal Information that includes data related to an individual’s racial or ethnic origin, political opinions, religious beliefs, membership in professional or trade associations, criminal records, or health details.
We will only use Sensitive Information under the following conditions:
• For the specific purpose for which it was collected
• For a purpose directly related to the primary purpose
• With your explicit consent
• When required or authorized by law
Disclosure of Personal Information
We may disclose your Personal Information in the following scenarios:
• To third parties with your consent
• As required or authorized by law
Security and Storage of Personal Information
We take the security of your Personal Information seriously. We store it in a manner that protects it from misuse, loss, unauthorized access, modification, or disclosure.
When Personal Information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy or de-identify it. However, most information will be retained in client files for a minimum of 7 years.
Accessing and Correcting Your Personal Information
You have the right to request access to the Personal Information we hold about you, and to request corrections if it is inaccurate or outdated. To make such a request, please contact us in writing.
ABILITY EASE HEALTHCARE PTY LTD does not charge a fee for access requests, though there may be an administrative fee for providing copies of your Personal Information. To protect your information, we may require proof of identity before releasing the requested information.
Maintaining the Accuracy of Your Personal Information
We are committed to ensuring that your Personal Information is accurate, complete, and up to date. If you discover that any information we hold is inaccurate or outdated, please notify us as soon as possible so we can update our records.
Changes to This Policy
This Privacy Policy may be updated periodically and will be available on our website.
Contact Us
If you have any questions, concerns, or complaints regarding our Privacy Policy, please contact us at: